Friday 4 September, Four Points by Sheraton Hotel, Darling Harbour

9:00am - 12:30pm   

Masterclass

8 Key Steps to Financial Planning
 
A practical hands-on workshop on developing a system for snapshot reporting. This system will narrow down large amounts of practice data for monthly reporting and assist you in setting practice key performance indicators. This is suited to managers of both large and small practices who are reporting on or would like to report on practice data on a regular basis.

(As numbers are limited, an additional charge and separate registration is required for this workshop)

Michael Graham

Michael Graham is an IT Consultant with Cutcher & Neale and is part of our Business Software & System Solutions Division. Michael joined Cutcher & Neale in 1998 and has been providing consulting in accounting systems (MYOB, QuickBooks, SagePastel Partner, Winpay Payroll, HR3 Payroll). Michael has 14 years experience providing adult education in accounting, computer software and financial systems. He is experienced in custom reporting using Crystal reports, MS Access and MS Excel. Michael has qualifications that include an Associate Diploma in Business (Accounting) and holds Certificate IV in Training and Assessment (TAA40104). Michael is a MYOB Certified Consultant, Quicken Accredited Consultant and LEAP Accounting Certified Consultant.





Jarrod Bramble

Jarrod Bramble is a Partner with Cutcher & Neale and is part of our Medical Practitioner Division. Jarrod joined Cutcher & Neale in 1998 and has been a partner since 2004. Jarrod's expertise is in the following areas: Merger and Acquisition facilitation, Development of Practice Key Performance Indicators, Financial accounting, Tax Effective Practice Structuring, Private practice growth strategies and planning and Service Entity agreements. Jarrod is committed to providing specialist Accounting, Taxation and Management advice to meet the needs of the Medical Profession. An accomplished speaker and commentator, Jarrod has featured in the NSW Doctor, Asset Magazine, Medical Observer and Professional life and also presents for the Institute of Chartered Accountants professional year program.





Stuart Chan

Stuart is a Manager of Cutcher & Neale and is part of our dedicated Medical Practitioner Division. Stuart has over eleven years experience in providing business advisory and consulting services to clients in a wide range of industries and has completed successful terms within ASX listed and Private Wealth Organisations. Stuart has assisted businesses and their stakeholders in structuring, planning, analyzing and improving their financial performance. He also provides general accounting, taxation and consulting services with a particular focus on high networth individuals and family groups, professionals including Medical Practitioners and investments entities. Stuart works actively with Cutcher & Neale financial planners and advisers with respect to client's wealth strategies, pre-retirement planning needs, including superannuation and estate planning services. Stuart has also presented training programs for the Institute of Chartered Accountants in Australia's New Employee workshops covering the areas of Financial Accounting, Taxation, GST, Audit and Superannuation.



Friday 4 September, National Maritime Museum, Darling Harbour

2:00pm-5:00pm

Communicating When Nobody is Listening

You are heading to the monthly management meeting. As you walk along, you are thinking; Will the business owners turn up for the meeting? Are the reports in the meeting pack provided 2 days ago clear enough? What discussion will result in being actually able to clear some of the agenda items? Will there be yelling?

Parts of this scenario may be familiar to you in your role as a practice manager. Facilitating this type of meeting is only one of the examples of the effective communication skills you need. You also motivate staff individually and at team meetings, deal with conflicts between practice members and negotiate the maze of reports and spreadsheets of the business.

This workshop is about communication in your business. In particular, communication when nobody is listening. Perhaps they don't even speak the same language. The aim of the session is to provide you with practical tools for both written and verbal communication in your business, and for you to have the opportunity share some of your secret communication weapons for those situations when nobody is listening!


Angela Mason

Angela is a past National President for the Australian Association of Practice Managers; she is a Health Care Consultant for both GP and Specialist practices. Angela is a Registered Nurse, holds a Cert. in Nursing Management, Diploma in Practice Management, Cert. in Workplace Training and is currently completing the Advanced Diploma in Business Management. She presents for the University of New England, Community Colleges, Divisions of General Practice, Royal Australian College of General Practitioners, Australian Physiotherapists Association and multiple health care bodies. She is an accreditation surveyor and sits on many boards and committees for health care. Her passion is making the most of life and for 2009 Angela has completed the Kokoda Track to raise money for Leukemia.





Anne Davis

Anne Davis is a director of Professional Management Solutions, a consulting and training company working exclusively in the health care sector. Her work is about people and their businesses. The challenge always being to balance each of the foundations of business - finance, people, marketing and legal issues - to achieve positive outcomes. Anne believes, the key to this success is communication - in all its forms.

Anne has been in the health care industry all her working life, gathering experiences as a biochemist, registered nurse, practice manager, trainer and consultant. A strong academic background supports her practical approach with MBA, Diploma in Corporate Governance, Diploma in Practice Management, Certificate in Workplace Training and Assessment and Bachelor of Science (Hons).



A Healthy Life for a Healthy Practice

A personal journey to greater effectiveness as a leader.

How often do you feel stressed?...And feel that you can't help it?

In this short session, we will look at some of the deep underlying factors that motivate us in our own lives. We will address the false assumptions that create roadblocks in our lives. Apart from understanding the values and beliefs that direct our thinking and actions, I would like to share with you some simple tools that can increase effectiveness. In having greater awareness, and the ability to create the outcomes we want, we can motivate others to do the same.


Dr Karin Jodlowski-Tan
BSc(Hons) MBBS (Hons), FRACGP, FARGP, FAMAC

Dr Jodlowski-Tan is a GP currently working in private practice mainly in Sydney and in regional and remote NSW. With special interest and training in nutrition and acupuncture, Karin integrates east and west into a fresh approach to wellbeing. She takes this to outreach clinics in Brewarrina and Bourke. Karin integrates east and west into a fresh approach to wellbeing. She takes this to outreach clinics in Brewarrina and Bourke. Karin has a passion for nutrition and lifestyle, and sees good thinking habits as laying the foundation for a lifetime of optimal health. Karin is an accomplished professional speaker and regularly facilities presentations to professional groups. She is particularly interested in empowering people and produces motivational seminars as part of her work with indigenous and disadvantaged groups.




 

Friday 4 September, National Maritime Museum, Darling Harbour

Dinner Speaker

A Different Type of Practice: Challenges in Managing Defence Force Health

The ADF provides health care to its approximately 50,000 permanent members and, in certain circumstances, its 20,000 reservists, both at home and on operations. While health support at Australian bases is provided on a joint basis and managed by Joint Health Command, operational health is managed by the single Services - Navy, Army and Air Force. In the former, health care is provided at over 90 different health facilities in Australia (and one overseas). In the latter, health care must be provided wherever Australian troops are deployed, or wherever disaster strikes.

As a doctor who has spent most of my professional life in the ADF, I have learned about this complex and challenging organisation from the coalface on up, and this has stood me in great stead in making the transition from clinical doctor to medical manager. My roles have included base doctor, to commanding officer of a teaching and research institute, to commander and manager of the Air Force's operational health capability, and now as a part of the executive of the Joint Health Command, with oversight of all aspects of corporate management within the command. I will share my experiences with you as a manager, commander and leader within the ADF health services and the lessons I have learnt along the way.


Air Commodore (AIRCDRE) Tracy Smart

Entered the RAAF in 1985, graduating from Flinders University with a BM, BS in 1987. After completing initial aviation medical officer training she served as a Medical Officer and Senior Medical Officer at bases around Australia. AIRCDRE Smart has completed overseas postings with both the Royal Air Force (UK) and the United States Air Force. She completed the UK Diploma in Aviation Medicine in 1992 and has served as Chief Instructor, and twice as Commanding Officer, of the RAAF Institute of Aviation Medicine. She was awarded a Chief of Air Force Commendation for her role in investigating a fatal air accident in 1999. AIRCDRE Smart has also had considerable operational experience, having deployed to Rwanda, Timor Leste, Malaysia, the Middle East and Lebanon. From 2004 to 2008 she served as Officer Commanding Health Services Wing, the Air Force's senior operational health commander, during which time she planned and managed deployments to a number of regional disasters and military operations.

AIRCDRE Smart was awarded a Master of Public Health (Defence) through the Centre for Military and Veterans Health (University of Queensland) in 2007 and a Master of Arts (Strategic Studies) from Deakin University in 2009. She is a Fellow of the Aerospace Medicine Association (US) and the Centre for Defence and Strategic Studies, and an Academician of the International Academy of Aviation and Space Medicine. AIRCDRE Smart is also an Associate Fellow of the Australian College of Australian Health Care Executives and is a candidate for Fellowship in the Royal Australian College of Medical Administrators. She has authored, or co-authored, thirteen published articles and over 50 papers for presentation at scientific meetings in Australia and internationally, primarily in the areas of aviation medicine, aeromedical evacuation, and military medicine.


Saturday 5 September, National Maritime Museum, Darling Harbour

9:30am - 12:00pm   

Crucial Conversations

Have you ever got stuck and not know where to go in a difficult conversation? Or worse still do you avoid them all together? If so, this session is for you. In it, we explore the dynamics of difficult conversations with particular emphasis in the communication barriers that create them and the strategies required to manage them well. You can expect to leave the session being aware of your communication style under stress, knowing the strategies to use to prevent escalation of problems, knowing how to create safety for a crucial conversation and knowing what to say and how to manage your emotions when you engage in one. The session blends the use of lecture and interaction. You can expect to learn something and enjoy yourself at the same time.

Geraldine Burton

Geraldine Burton is a psychologist and the principal consultant of Geraldine Burton and Associates, a Sydney based psychology practice that has provided organisational consulting services to the health sector and counselling, psychotherapy and coaching services to the public since 1985. Geraldine has postgraduate qualifications in psychology, education, coaching and hypnotherapy and has trained in a wide range of psychological therapies. She is a presenter for the University of New England Partnerships programs and is delighted to have spoken at numerous AAPM Conferences across the country.